Tui Customer Service

We had booked an 11 night all inclusive trip to the Dominican Republic with First Choice Holidays flying out on 13th September 2020.  We made the booking back in November 2019. Given the FCO advice regarding travel to the Dominican Republic and our health position we felt that it would be better to postpone this holiday and book next year. We tried contacting TUI by telephone; emails and social media We realized that there would be delays due to the Pandemic - some delays were inevitable. Kyle was helpful and gave us hope - all that we needed to do was speak to the TUI Call Centre by telephone.... When we did manage to get to speak to someone they seemed to cut us off after about 15 - 20 seconds,... Others appear to have had similar problems and TUI indicated that this was less of an issue in the afternoons... Crossing the T's, dotting the I's and putting U in the middle? Rachel eventually spoke to someone that was able to help and took all of the details and then asked  "...